Delivery and Returns

DELIVERY & RETURNS

SHIPPING & DELIVERIES

We pride ourselves in handling your orders quickly, however, some orders may take longer than others. We do not ship on Saturdays, Sundays, or holidays.

Items ordered together may not be shipped out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay at the time of order. Should there be any other delay associated with your order, you will be notified within 10 days after placing your order.

Shipping Rates & Times (online orders only)

Republic of Ireland €5.99 or FREE when you spend over €40

Northern Ireland €9.99 or FREE when you spend over €80

United Kingdom €9.99 or FREE when you spend over €80

Europe €14.99 or FREE when you spend over €100

U.S.A $24.99 or FREE when you spend over $249

Canada $24.99 or FREE when you spend over $249

Japan $34.99 or FREE when you spend over $249

China $34.99 or FREE when you spend over $249

South America $34.99 or FREE when you spend over $249

India $34.99 or FREE when you spend over $249

South Africa $34.99 or FREE when you spend over $249

New Zealand $34.99 or FREE when you spend over $249

Australia $34.99 or FREE when you spend over $249

Rest of the World $34.99 or FREE when you spend over $249

The shipping fee will be added to your final total upon entering you address on the last page of the purchase process, before entering your credit/debit card details. A signature is required as proof of delivery.  Online orders will not be released under any circumstances unless a signature is obtained. 

Please note that Countries outside the EU are exempt of VAT. Customs & Excise Duties may apply to some countries.

DELIVERY

Please allow at least a week for your order to be dispatched depending on whether your item is in stock. Delivery dates cannot be guaranteed and may be disrupted by issues beyond the control of KilkennyDesign.com (including, for example, interruptions of our transportation systems or the services provided by our carriers, your bank or credit card).

CHRISTMAS DELIVERIES

Christmas is a time when there’s most pressure on delivery & courier companies. We will do our best to fulfil and have your order delivered for Christmas, but please allow at least 2 weeks to give yourself the best chance of not being disappointed. We cannot guarantee delivery.

Last guaranteed delivery dates for Christmas 2016:

Parcels to Ireland: 21st Dec

Registered Post to EU: 19th Dec

Registered Post to Northern Ireland: 20th Dec 

Registered Post to USA: 9th Dec

Registered Post to Britain: 19th Dec

Rest of World: 7th Dec

All KilkennyDesign.com prices are quoted in Euro and your credit card company will calculate the exchange rate automatically.

For more information, please email info@KilkennyDesign.com.

RETURNS & EXCHANGES

We offer 2 methods to return and exchange items within 15 days if purchased online.

1. Mail us back the item with your own trackable and insured shipping method* to:

Kilkenny Design Centre Online Store
Castle Yard
Kilkenny
IRELAND

Please make sure you mark it clearly for this address and enclose a copy of the delivery docket and the reason for returning. Returns must be made within 15 days.

*The cost of return shipping must be prepaid at the point of return.
Kilkenny Design Centre is not responsible for customer returns that are not received.

2. Merchandise can also be returned at Kilkenny Design Centre with the original packing list strictly within 15 days. Please bring return items in original product packaging to help expedite the return or exchange process. If you have any additional questions, please contact us at info@kilkennydesign.com.

To return store-bought merchandise:
Please return your items to the store where you purchased them.

RETURNS

If you are not satisfied with your purchase for any reason, please let us know and we will try to take care of you. All returns must be within 15 days. However the cost of returning items to us is always the responsibility of the purchaser.

Refund process

Your refund will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address. A credit will post to your account approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

The value of returns, exchanges or refunds is the value at the time of purchase.

For more information, please email info@kilkennydesign.com

Find out more about your rights when shopping online here:

SUPPORT

For support or information relating to any aspect of the Kilkenny Design Centre Online Store, please email info@kilkennydesign.com and we'll do our best to help.